Based in Germany
On the ground in Essen / NRW, with direct access to clinics, hotels and transport across the country.
Based in Essen / NRW, Germany
Your Trusted Partner in Germany
Medical concierge, VIP travel, hospitality and personal assistance for Arabic-speaking guests — handled end to end, in your language.
- Medical Concierge
- VIP Travel
- Hospitality
- Personal Assistance
- 15+
- Years in hospitality
- 3
- Languages spoken
- 1:1
- Personal support
About us
Reliable support from arrival to departure
Professional assistance for Arabic-speaking guests visiting Germany for medical treatment, tourism, business or personal needs. With extensive experience in hospitality and guest services, we provide reliable support throughout your entire stay.
- Medical treatment journeys
- Tourism & leisure stays
- Business visits
- Personal & family needs
Our services
Everything you need, coordinated by one team
From the first hospital appointment to the last airport transfer — a single point of contact for the whole journey.
Medical Assistance in Germany
Full coordination of your treatment journey, with an Arabic-speaking companion at every step.
- Hospital & clinic coordination
- Medical appointment assistance
- Arabic–German interpretation
- Airport, hotel & hospital transfers
- Support throughout your stay
Travel & Concierge
Hotels, transport and tours arranged around your schedule, not ours.
- Hotel reservations
- Airport transfers
- Private transportation
- Tours & sightseeing
- Personal assistance in Germany
Hotel & Business Support
B2B guest-relations expertise for hotels and tourism businesses serving Arabic guests.
- Arabic guest relations
- VIP guest assistance
- Translation & interpretation
- Support for hotels & tourism businesses
- Personalized guest services
Relocation Assistance
Support with finding accommodation, appointments and settling in Germany.
- Accommodation search
- Official appointments
- First settling-in steps
Student Assistance
Practical support for international students arriving in Germany.
- Arrival & orientation
- Everyday paperwork
- Language support
Family & Personal Assistance
Personal support for families and individuals during their stay in Germany.
- Day-to-day errands
- Family-friendly planning
- On-call assistance
Need something different? Tell us what you need and we will build a package around it.
Packages
Pick a starting point — we tailor the rest
Three ways to work with us. Every package is adjusted to the length of your stay and the level of support you need.
Welcome & Transfer
A smooth landing on your first day in Germany.
- Airport pick-up (Düsseldorf / Frankfurt)
- Hotel check-in assistance
- Language support on arrival
Most requested Medical Stay
Daily logistics and language support for the whole treatment period.
- Daily hospital & clinic logistics
- Personal language support
- Family care & assistance
B2B Business
For hotels and tourism companies hosting Arabic-speaking guests.
- Arabic guest relations & correspondence
- Hotel staff support
- PMS consultation & logistics
Why MO VIP
Local presence. Personal service.
Not a call centre abroad — we are here, in Germany, with you.
15+ years hospitality experience
A career built inside hotels and guest services — we know how the system works from the inside.
Arabic • German • English
No misunderstandings in a doctor’s office, in a contract, or at a hotel front desk.
Personal service
One dedicated contact who knows your case — reachable directly, not through a queue.
FAQ
Frequently asked questions
The things people ask us most before travelling to Germany.
Do you speak Arabic at hospital appointments?
Yes. We accompany you and interpret between Arabic and German — at the clinic, the hospital, the hotel reception or an official appointment. We also work in English.
Which cities in Germany do you cover?
We are based in Essen in North Rhine-Westphalia and work across the region, including Düsseldorf, Cologne and the surrounding cities. Airport pick-ups are arranged from Düsseldorf and Frankfurt.
Can you arrange hospital and clinic appointments for me?
Yes. We coordinate with hospitals and clinics, help arrange appointments, and handle the daily logistics around them — transfers, timing and language support throughout your treatment period.
Are you a clinic, or do you give medical advice?
No. We are a concierge and hospitality service, not a medical provider. Diagnosis and treatment stay entirely with your doctors — we handle coordination, interpreting, transport and everyday support around them.
How much does it cost?
It depends on the length of your stay and how much support you need, so we quote per request. Send us a short message describing your situation and we will come back with a clear proposal.
Do you work with hotels and tourism companies?
Yes. We support hotels and tourism businesses hosting Arabic-speaking guests — guest relations and correspondence in Arabic, staff support, and consultation on hotel systems and logistics.
How do I get started, and how quickly do you reply?
Send a message on WhatsApp or by e-mail describing your dates and what you need. We usually reply within a few hours and follow up with a concrete plan.
Contact us
Ready to plan your trip or need business support?
Reach out directly — WhatsApp is the fastest way to get an answer.